ChurchIQ Groups and Volunteer Campus Metrics Not Looking Right?

Why Campus Metrics Is Not Breaking Down Data Correctly (Groups & Volunteers)

This article explains why Groups and Volunteer data may not display correctly in the Campus Metrics section of ChurchIQ, and how to ensure your data is properly attributed to each campus.

How Campus Metrics Work in ChurchIQ

The Campus Metrics section in ChurchIQ breaks down participation (Groups and Volunteers) by campus.

For this to work accurately, ChurchIQ relies on structured campus assignments—not text in names.

Important: Names Are Not Used for Campus Assignment

Including a campus name in a group or event title (for example, “North Campus Small Group”) is not enough.

ChurchIQ does not determine campus based on naming conventions.

Instead, it looks for a designated campus field tied directly to:

• Groups (for Groups metrics)
• Events / Serving Opportunities (for Volunteer metrics)

Why Data May Be Missing or Incorrect

If groups or volunteer activity are not fully tagged to a campus, you may see:

• Missing data in Campus Metrics charts
• Data grouped under “Unknown” or not attributed to any campus
• Inaccurate comparisons between campuses

This happens when:

• Groups are created without a campus assignment
• Events or serving opportunities are not linked to a campus
• Campus is implied in the name but not formally assigned in the system

How to Fix It

To ensure accurate campus-level reporting:

For Groups

• Assign each group to a specific campus field in your system
• Confirm all active groups have a campus selected

For Volunteers

• Ensure events or serving opportunities are tied to a campus
• Verify that check-ins or serving records inherit that campus assignment

Best Practices

• Always use the campus field—not naming conventions
• Audit regularly to ensure new groups and events are properly tagged
• Standardize setup across campuses to keep reporting consistent

This Is Fixable

If your Campus Metrics are not displaying correctly, it is almost always due to missing or inconsistent campus tagging.

Once groups and events are properly assigned to campuses, the graphs will update to reflect accurate breakdowns.

Need Help?

If you’re unsure how your groups or events are currently configured, reach out to your ChurchIQ team member.

They can:

• Review your current setup
• Identify missing campus assignments
• Help ensure your data is structured correctly for reporting