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Fix Attendance Headcounts Showing "No Data" in ChurchIQ

Why Attendance Cards Show “No Data” in ChurchIQ

This article explains why attendance cards (such as Average Weekly Attendance and Previous Week Attendance) in ChurchIQ may display “no data,” and how to resolve it.

How ChurchIQ Attendance Data Works

A major part ofChurchIQ attendance dashboards are powered by headcount data, which can come from multiple sources depending on your setup:

  • Direct integrations with your Church Management System (ChMS)
    (including Planning Center, Rock, CCB, Simple Church, and TouchPoint)
  • Church Metrics (ChurchIQ’s preferred attendance solution)
  • CSV uploads (manual data import)

Regardless of the source, ChurchIQ requires event configuration to determine which services should be included in key metrics like:

  • Average Weekly Attendance (AWA)
  • Previous Week Attendance

Why You May Be Seeing “No Data”

In most cases, “no data” does not mean your data cannot be attached—it means it hasn’t been fully configured yet.

Common causes include:

  • No attendance data flowing from your selected source
  • Events/services not defined for attendance calculations
  • Integration access or setup not fully completed

How to Resolve the Issue

1. Confirm Your Data Source

Verify how your attendance data is being provided to ChurchIQ:

  • Connected ChMS's Currently (Planning Center, Rock, CCB, Simple Church, TouchPoint)
  • Church Metrics
  • CSV upload

Ensure attendance (headcount) data exists for the expected dates.

2. Define Your Weekend Services

Provide a list of the events you want included in attendance metrics, such as:

  • Sunday services
  • Saturday services
  • Primary weekly gatherings

ChurchIQ uses this list to calculate AWA and previous-week attendance.

3. (Recommended) Use Church Metrics

For the most reliable experience, ChurchIQ recommends using Church Metrics.

Benefits include:

  • Cleaner and more consistent attendance tracking
  • Easier configuration
  • Better alignment with ChurchIQ dashboards

4. CSV Upload Option

If you are not using a supported integration, you can upload attendance manually via CSV.

  • Ensure consistency with your selected service definitions

Important: This Is Fixable

If your dashboard is showing “no data,” it can be resolved with the correct configuration.

In nearly all cases, this simply requires:

  • Confirming your data source
  • Identifying the correct events
  • Finalizing setup on the ChurchIQ side

Next Step: Reach Out

If you’re unsure about your setup or need help completing configuration, reach out to your ChurchIQ team member.

They will:

  • Verify your data connection
  • Configure your attendance events
  • Ensure your dashboards are displaying correctly