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How to Find and Troubleshoot Badge Lighting Criteria

Summary: This article provides guidance on where to find the criteria for how badges light up within the system.

Understanding Badge Lighting Criteria

To determine why a badge is not lighting up, it is essential to refer to the specific criteria set for each badge. The criteria can typically be found in the badge settings within your account.

Steps to Access Badge Criteria

  1. Log into your Waypoint account: Access your account through your Waypoint URL.
  2. Navigate to Badge Settings: Settings>Badges> Next Steps. Look for the specific Badge/Milestone you are attempting to verify.  
  3. Review Logic: Each badge will have associated criteria that outline the requirements for it to light up. This may include participation in specific groups, service records, or other qualifying activities. This logic will outline what groups or fields from your ChMS are being used so that you can cross-reference any discrepancies. It will also outline any other criteria being used to lit/unlight a badge. 

Troubleshooting Badge Issues

If a badge is not lighting up as expected, consider the following:

  • Check Group Membership: Ensure that the individual is part of any required groups for the badge.
  • Review Service Records: Verify that the individual has met the service criteria, which may be based on a rolling time frame.
  • Confirm Participation: For badges related to giving or attendance, check that the individual has met the necessary thresholds within the specified dates.

For further assistance, you can refer to the guide on troubleshooting badge logic, which provides additional insights into common issues and resolutions.

Conclusion

Understanding the criteria for badge lighting is crucial for ensuring that achievements are recognized appropriately. By accessing the badge settings and reviewing the specific requirements, users can troubleshoot and resolve issues related to badge visibility.