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Understanding Data Discrepancies Between PCO and Waypoint: Causes and Solutions

Understanding Data Discrepancies Between PCO and Waypoint.

Summary: This article explains why the data pulled from PCO may not match the numbers shown in Waypoint, focusing on filter settings and badge logic criteria.

Reasons for Data Discrepancies

  1. Filter Settings in Waypoint:

    • The data displayed in Waypoint can be influenced by filters applied in the Analytics section. Users can manage these filters in the Analytics > Manage section. If filters are set to specific affiliation types, the displayed data will reflect only those types, potentially leading to discrepancies.

  2. Badge Logic Criteria:

    • The criteria used to determine when badges are lit can affect the numbers reported. For example, if the logic for serving badges is based on specific group types or service folders, any changes to these criteria can impact the total number of lit badges. It is essential to ensure that the logic criteria are correctly set to capture all relevant data.

  3. Timeframe Selection:

    • The timeframe selected when viewing badge data can also lead to differences. For instance, if a user is looking at badges lit within a specific year, they may see different totals compared to an all-time view. It is important to verify the selected timeframe when comparing data.

Steps to Resolve Discrepancies

  1. Check Filter Settings:

    • Navigate to Analytics > Manage and review the current filters applied. Ensure that the filters include all relevant affiliation types (e.g., guest, attender, members) to get an accurate count of lit badges.

  2. Review Badge Logic Criteria:

    • Confirm that the badge logic criteria are set correctly to include all necessary group types and service folders. Adjust the criteria as needed to ensure comprehensive data capture.

  3. Compare Timeframes:

    • When analyzing data, ensure that the timeframe selected matches the period you are interested in. For example, if you want to see data for the past year, make sure that the correct dates are set.

Conclusion

Discrepancies between data pulled from PCO and numbers shown in Waypoint can often be attributed to filter settings, badge logic criteria, and timeframe selection. By reviewing and adjusting these elements, users can achieve more accurate data alignment. If further assistance is needed, consider reaching out for support to clarify any remaining questions.